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Return & Refund Policy
At Emas Sadur Batini Online, we want our customers to be completely satisfied with their purchases.
We recommend you read our Returns Policy prior to making a purchase from our website, so that you are familiar with our policy on refunds, returns, and repairs, as well as your legal rights and remedies. We also recommend you immediately inspect any goods delivered to you or collected from one of our stores to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality and match the description we have provided.
If you have any questions about this policy, please contact our Customer Service Team.
Please note: This Returns Policy only applies to purchases made online from our website.
The Returns Process
1. Ensure all the requirements for refund/exchange are met.
2. Submit your claim by visiting one of our retail stores or contacting us.
3. We will conduct an evaluation within seven (7) working days (If necessary).
4. If the claim is valid, a refund or replacement will be processed.
Read more about the Returns Process »
More questions about Returns and Refunds »
What is the returns process?
Returns must be initiated within ten (10) calendar days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
* You received the wrong item or the item has a manufacturing defect (excluding clearance goods).
The general requirements for returns are as follows:
* You have proof of purchase (e.g., order invoice number and receipt).
* The goods must be in new, resaleable condition and returned in the original, unopened packaging, along with all original accessories, free gifts, and vouchers received with the purchase.
* The product must not have been used, installed, or had any data inputted.
Under what conditions is the product non-returnable?
The following products and conditions are non-returnable:
* For hygiene reasons: Item that have been used (unless there are manufacturing defect) and is returned in its original packaging.
* Custom/modified items: Custom/made-to-order items, special order items, name engravings, pre-order items, and items that have been resized or modified (e.g., removed or added accessories) cannot be returned or exchanged.
* Delivery Charges: If a refund is granted for any applicable exception, it will exclude the initial delivery charges paid.
* Auction items and clearance goods are strictly non-refundable. You are required to make a thorough inspection to assess the item before purchasing. These items are sold on an "as is, where is" basis.
* Items that have been purchased for more than 10 calendar days.
* Buyer's Remorse: The item was purchased for someone else who simply does not want it.
* Change of Mind: The item has no defects, and you have changed your mind because of:
* Wrong selection, colour, size, model, or specification.
* The product is not meeting expectation.
* You have simply found it cheaper elsewhere.
* Defaulted on payment for the item.
Initiating Your Return
If your return meets all the requirements above and you wish to proceed, please have your order invoice number ready and simply visit any of our retail stores or contact our Customer Service Team.
Our customer service agent will verify the return reason and arrange a free return for you. We will conduct an evaluation within seven (7) working days starting from the day we receive your returned items.
* Valid Return: If your return is valid, we will process your refund or replacement, based on what you have indicated to our Customer Service Team. If a refund is processed, we will reimburse you through the same mode of payment that was made in the original purchase.
* Invalid Return: If your return is not valid, we will notify you and arrange for the items to be returned. A delivery fee will be chargeable for the return shipment of these items to you.